Performance Improvement Using
 360 Degree Feedback

People need timely information about their performance in order to improve it. If you're looking for an economical feedback tool that's easy to use, 20/20 Insight GOLD is the answer!

More than a million people have participated in feedback projects since 20/20 Insight GOLD's release in 1994. They've seen, first hand, the benefits of the quality information that's collected and delivered by our easy-to-use software.

Whether an individual, team, or organization-wide assessment, the survey instrument should support the business strategies of the client.

Our 360 assessment and feedback system can be used for multiple applications.  If you can think it, we can create it!

What Are the Benefits of 360 Feedback?

Research demonstrates that 70% of work-life satisfaction is determined by the relationship a worker has with his or her boss.  A manager's style can dramatically affect employee productivity and retention.

Yet most people have "blind spots", as they do not see themselves as others see them.  Although well-intentioned and hard-working, they may be the only ones who don't know they are causing problems. 

Feedback offers a manager a way that is honest and yet respectful to learn how his/her style impacts others. Measuring "how" the job is done is as important as the outcomes. Feedback offers the organization and the manager an opportunity to develop a work environment that people love.  But, often it is uncomfortable for the manager to seek out feedback.  Often it is equally uncomfortable for the work group to provide honest, open feedback.

People need an efficient, confidential, and anonymous vehicle for giving meaningful feedback to each other.  Our 360 assessment and feedback system enables the confidential and anonymous collection of vitrually any type of feedback ... ideas, opinions, ratings, surveys ... from any number of people about the performance of an individual, a team, or an entire organization.

There are many applications and addtional benefits to using 360 feedback. Here is a short list.

360 Feedback Links  • 20/20® INSIGHT GOLD • Technical Requirements • Report Options • 360 Feedback Flash Demo • Become a 20/20 Associate • Request Information

1. Defines Corporate Competencies:
360° Feedback can help companies link the critical competency factors that bond job requirements with business objectives. Survey feedback can help organizations determine the relationship between their business strategies, competencies, and performance expectations. 

2. Increases Customer Service Focus:
Securing customers' 360° Feedback can focus quality and improvement initiatives and emphasize the importance of client expectations in determining company objectives 

3. Supports Team Initiatives:
360° Feedback promotes team building. Employees can consider factors of all key stakeholders in addition to the boss's expectations when exhibiting behaviors and striving for results. 

4. Creates a High-Involvement Workforce:
In today's competitive environment, front-line employees are given more responsibility for taking initiative, making decisions and planning. Front-line employee "buy-in" to company initiatives increases. Including employees in the 360° Feedback process captures their opinions, observations and evaluations creating an atmosphere that fosters collaboration. 

5. Detects Barriers to Success:
Everyone needs feedback!  360° Feedback is an effective method that determines how we can be better as individuals and improve organizational performance. Survey results can be used to determine training needs and help people meet personal and company objectives. 

6. Promotes Developmental Planning:
Feedback received during the process allows for easy assessment of current effectiveness and the need to develop critical skills. Identifying developmental plans can make the difference between an employee that merely survives within an organization and one who flourishes. 

7. Leads to Career Growth:
Profiles of high-potential employees and those needing corrective action are developed in the feedback cycle. Identifying current behaviors of highly productive employees can be used as a baseline performance measure. Action plans can be developed so deficient employees can model the behaviors of the highly productive employees. 

8. Avoids Discrimination and Bias:
Using 360° Feedback reduces the potential for personal bias and legal exposure. The role of the evaluator is shared. Shifting this responsibility from one individual to many reduces errors of leniency, personal bias and subjectivity. 

     Overview 

20/20 Insight Assessment
20/20 Insight GOLD is the world's first fully integrated family of assessment, planning and development software. It is a computer-based technology for gathering and reporting performance feedback from many sources. 20/20 Insight GOLD is the most versatile feedback tool on the market. With this system, you can set up projects to collect virtually any type of feedback - ideas, thoughts, facts, opinions, impressions, ratings, surveys -- from any number of people about the performance of an individual, a team, or even your organization as a whole. 

It's COMPLETE!

Administration Software.
Set up subjects, respondents, survey questions and rating scales. Create and collect respondent assessments. Print individual reports and summary project reports and multi-project aggregate reports.

Survey Library.
Over 1,1000 survey items in over 140 categories. Or, customize them and add your own. Individual feedback survey categories include Executive Leadership, Team Leadership, Personal Leadership, Collaborative Consulting, Instructor, Sales Management, Salesperson Skills and Administrative Staff. Team and Organization survey categories include Readiness for 360, Organizational Climate, Team Development, Team Effectiveness, Project Team, and Customer Satisfaction

Respondent Assessments.
Survey participants access their assessments online with a secure username and password. If respondents forget their password, a reminder link sends them an email without involving the administrator. Flexible settings let you include one item per page or all items for a given category on a single page. Respondents can answer just a few questions, save what they've done, and return later to respond to the rest. Participants can review their responses for each question on a single page and can make changes until you take the project off-line.

It's FLEXIBLE!

20/20 Insight GOLD is so flexible it can be used for all of these purposes:

• Leader Development
  
• Individual Skill Development
  
• Individual-initiated Feedback
  
• Team Development
  
• Needs Assessment
  
• Competency Development
  
• Training Evaluation
  
• Performance Management
  
• Organizational Climate Surveys
  
• Employee Attitude Surveys
  
• Customer Satisfaction Surveys
  
• Market Research

It's USER-FRIENDLY!

Your program will come with...

• Wizards
  
• Instructional Videos

• Administrator Course
  
• Comprehensive online Help
  
• Synchronize function

It's CUSTOMIZABLE!

With simple point and click commands, you set up each aspect of your project according to your specifications. You can customize...

• Survey areas
  
• Measurement scales
  
• Types of projects
  
• Comments
  
• Relationship types
  
• Assignment of relationship types
  
• Instructions and messages
  
• Number of respondents
  
• Developmental recommendations
  
• Report formats and report printing

It's Economical! 20/20 Insight GOLD is a great value for your money.

• There are no installation, certification or maintenance costs.
  
• You'll receive an extensive resource guide at no extra cost.
  
• The option for a one-time purchase of a permanent unlimited assessment license is available.
  
• On-site self-customization.
  
• Unlimited individual feedback reports - print as often as you want.
  
• Reports at the individual, project or aggregate (multi-project) level
• Free technical support 800 number
  
• Free software upgrades